Published 31 October 2024

Authors
Imogen Sewell
8 min read

Consumer appetite for omni-channel and in-store tech is strong: 70% of Americans want online and offline shopping journeys to connect (Jumpmind, 2024). From revolutionising fitting rooms, advanced spatial technology and omni-channel booking tools to multisensory immersion, disability-inclusive augmented-reality-(AR)-led wayfinding/navigation, diagnostics that flex to associate-led analysis, and self-service technologies, we dissect winning in-store retail tech.

Transforming Try-On for Fashion & Accessories

Sensory Stimulation Aids Luxe Immersion & Wellbeing

Deep-Dive Diagnostics: In-Store Creation & Self-Service

Wayfinding: AR & Disability-Inclusive Navigation

Forward-thinking brands are using next-gen tech to revolutionise fitting rooms. Tactics include facilitating reservations, letting customers test products against the elements and bringing online styling sessions in-store and AR try-on into shop windows to entice and excite even when the stores are closed. Elsewhere, artificial-intelligence-(AI)-meets-advanced-spatial-technology tools match bodies with products, reducing try-on time.

Forward-thinking brands are using next-gen tech to revolutionise fitting rooms. Tactics include facilitating reservations, letting customers test products against the elements and bringing online styling sessions in-store and AR try-on into shop windows to entice and excite even when the stores are closed. Elsewhere, artificial-intelligence-(AI)-meets-advanced-spatial-technology tools match bodies with products, reducing try-on time.

Summary

Transforming Try-On for Fashion & Accessories

Forward-thinking brands are using next-gen tech to revolutionise fitting rooms. Tactics include facilitating reservations, letting customers test products against the elements and bringing online styling sessions in-store and AR try-on into shop windows to entice and excite even when the stores are closed. Elsewhere, artificial-intelligence-(AI)-meets-advanced-spatial-technology tools match bodies with products, reducing try-on time.

Sensory Stimulation Aids Luxe Immersion & Wellbeing

Some brands, particularly in the luxury sector, are leading a tech-enhanced charge into deeper brand immersion by using extended reality, biometrics and audio-tech branding that’s proving game-changing for universal brand preoccupations, including storytelling and, increasingly, wellbeing.

Deep-Dive Diagnostics: In-Store Creation & Self-Service

Smart brands are imbuing physical spaces with deep-dive diagnostic tech, adding fresh power to in-store service design. Pioneering beauty brands’ tools are analysing skin and facial structure in-store, suggesting tutorials (and products) for customers to try and funnelling those diagnostics into self-service. Elsewhere, sports brands are demonstrating heavyweight research and development via in-store scanning.

Wayfinding: AR & Disability-Inclusive Navigation

Other forward-thinking brands are remastering supermarket and shopping centre navigation. Maps that update in real time, twinning AR directions with in-store promotions and transposing individuals’ grocery lists onto in-store maps are all winning tactics.

Supercharging Connectivity: Elevating In-Store Tech

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Offering access to over 350 consumer and cross-industry reports annually, Stylus Membership is your window to tomorrow’s most exciting opportunities.

We already arm more than 500 of the world’s most forward-thinking brands and agencies with the creative insights they need to make transformative business decisions.

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