Published 20 May 2024

8 min read
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Powered by generative artificial intelligence (AI), the global market for chatbots is expected to reach $20.8bn by 2029, up from $7bn in 2024 (Mordor Intelligence, 2024). To realise this significant growth, tech brands must meet industry hype with practical, trustworthy and consumer-friendly tools. We identify the interfaces and functions propelling the chatbot opportunity.

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